Just fill in our contact form. The person responsible will then contact you as soon as possible to assist you with your request.If you have more than one topic where you'd like to be supported, please use this form for each topic separately. You can expect a response within 24 hours.
If you want to test your final libraries, you can request a test license of DentalCAD/exoplan. A reduced fee is charged for this license. To request or update your test license, send a separate email to integration@exocad.com with the subject:
“Test license for library integration, ticket *TicketNumberFromLibraryIntegrationTicket”. The software can be downloaded in our Secure Area in the section “Software”. The login credentials will be provided when applying for the test license.
Contact our Application Support for questions related to the use of our software, including feature requests, and software issues:
Contact our Customer Service for general issues not related to the use of our software (e.g., licensing issues) and organization of software training:
Click here for our exocad Abbreviation List.
Please note that we take every integration request seriously and our entire team works hard to complete your project as quickly as possible. We understand that you would like to know an approximate time frame for your integration project.
Unfortunately, it is difficult to give one, because of many factors like:
Due to quality regulations, each library for our medical device software has to go through our profound internal test and validation process. This can be rather time consuming.
However, there is the possiblity for you to become an official exocad reseller. This elevates your projects to a different level of service, allowing us to prioritize the project.
There are the implant library "type" and "subtype" as hierarchy options. Depending on the quantity of scan bodies, it may make sense to place them in the subtype level.
A further selection option via an additional dropdown for the scan body is currently not possible.
This geometry is used as the bottom part of the designed abutment.
In prosthetic libraries this mesh is called "connection geometry".
Contact us via integration@exocad.com. We will gladly inform you about the procedure.
The minimum thickness mesh is a hull curve between implant connection platform and screw channel around the support geometry. This cannot be violated during the design process in exocad DentalCAD/AbutmentCAD.
The minimum thickness mesh must have one open boundary curve. The open boundary curve of the minimum thickness mesh must match the lower boundary curve of the connection support geometry.
In this case of one-piece implants the library type "stock abutment" is usable. You can create a stock abutment library by selecting the "stock abutment" library type in the Implant Library Editor.
Here is an overview of the required library components:
The suffix "_conid" in folder names is not used anymore. It was added by exocad to indicate that the library is compatible to exoplan. The intention was to help the customers to identify compatible libraries right away from the folder names.
No, the data is converted into a proprietary file format and thereby protected.
Exception: The simplified geometries used to match the scan markers in exocad DentalCAD remain in .stl file format in order to ensure compatibility with a variety of different scanner software systems.
In order to make the warning dialog box disappear, it is necessary to have the libraries officially signed by exocad. A signed library has been checked/validated by exocad. An unsigned library is a library that you have created yourself, without exocad being involved in any way. The Implant Library Editor only performs a basic test as to whether the meshes are correct. Self-created libraries can contain errors that lead to software malfunctions. Therefore, it is strongly recommended not to use unsigned libraries, except for testing purposes. The software will display multiple warning messages if you use an unsigned library.
Please note: exocad does not accept any bug reports for any datasets that were created using unsigned libraries. Moreover, exocad does not provide support for creating libraries that are not intended to be signed later.
This procedure is possible with integration "Option 2: Dummy geometries, compatible with your milling center."
"Dummy" geometries are geometries that must be replaced before production or that can only be used for fabrication with special tools.
"Real" geometries are geometries that can be used by end users for direct production.
The folders and file paths are referenced in the exocad software and used by downstream software systems (e.g. CAM software) to identify the library. The use of special characters or excessively long character strings can lead to error messages in the software.
Please note that we can only integrate libraries that follow our naming conventions defined in our manuals.
Yes, refer to our Instruction Manual for Creating Implant Geometries for more details.
Libraries associated with any of our medical device software require due to quality regulations an internal validation process, performed by our expert testing team.
For this reason, the integration of pure DentalCAD libraries is usually faster than the integration of AbutmentCAD libraries.
To avoid this message follow our Instruction Manual for Creating Implant Geometries for exocad on page 7 and set up the directory of your software as follows:
...*directory of your DentalCAD software if available*\DentalCADApp
...*directory of your exoplan software if available*\ImplantPlanning
We work with a ticketing system. Write each request in a separate email to integration@exocad.com. Each integration task will be handled in a separate ticket.
In this case, we will not include the color information within the library to avoid any confusion. You can leave the “Reference Color” field of the parameter list empty.
Our libraries are independent of our software products. That means that CAD libraries for DentalCAD/ChairsideCAD also work in exoplan. Compatibility between components can be established by adding implant connection information to the prosthetic libraries after the exoplan implant libraries have been successfully integrated. Please send your request (including the ticket number of your implant integration project) to integration@exocad.com.
This integration task will be handled in a separate ticket. Please write a separate email to integration@exocad.com.
The creation of sleeve/kit libraries is a subsequent task to the implant library integration. They will be handled in a separate ticket after the implant library creation/update is finished. Please write a separate email to integration@exocad.com after your exoplan implant libraries have been successfully integrated.
Some of the information that is required to design the surgical guide is stored in exoplan implant libraries. This information is safety relevant and needs to be initialized and validated. Therefore the Guide Creator integration (sleeve, kit and fixation library) can not start before the implant library integration is finished.
Please refer to the “exoplan_Dimensions.pdf” sheet (section 2.3) in step 4 of section 3.1. Please contact our integration specialist via our ticket system if you face problems in filling out the Excel file.
After implant planning and surgical guide design, drill and sleeve information is printed in a PDF surgical report. Both pieces of information are relevant for safety in practice and therefore must be integrated into the libraries.
It is possible to integrate libraries without a solid sleeve part. In this case, we need exact information on the diameter of the circular void which will be used to guide the drills.
Yes, it is possible to integrate universal sleeve/kit compatibilities. In this case, it is not possible to store specified distances between implant and sleeve.
The creation of sleeve/kit/pin libraries is exclusively done by exocad staff. Unfortunately, it is not possible to create guided surgery libraries by yourself and we do not have a manual for them.
Please note that our entire team is working hard to finish your project as soon as possible. Sometimes, unforeseen delays can happen. If you did not get a response within 7 days, feel free to reply to the most recent email to ask for assistance.
The invoice will be sent after the libraries have been published. Payment is due within the given timeframe.
The UID number is used to clearly identify companies that have their registered office in the European Union for the purposes of VAT law. VAT stands for "Value Added Tax" and is to identify companies for tax purposes. DUNS is the abbreviation for Data Universal Numbering System, a numbering system for the unique identification of companies. You can request this information from your finance or quality assurance department.
The Technology Integration team is committed to providing top-notch services and fostering strong partnerships. We're here to support you every step of the way!