To strengthen our team at the Darmstadt location, we would like to welcome you as a
Customer Service Representative (m/w/d)
Start: 01 June 2025 or later
As a member of the International Customer Service Team, you will be responsible for pro-cessing orders from our global business partners. Your role will also involve enhancing cus-tomer satisfaction through exceptional service, which will contribute to our growth and suc-cess in the international market.
Main Tasks
- Processing incoming license orders
- Packaging and shipping license dongles
- Communication with our logistics partner
- Sending informational materials (e.g., installation instructions)
- Maintaining and managing customer and product data in our customer portal
- Providing written and telephone support to customers regarding orders, licenses, etc.
- Managing inventory (copy protection dongles, packaging materials, etc.)
- Supporting the sales team
- Collaborating with the sales, finance, and office/secretariat departments
The personal requirements
- Completed vocational training in the commercial sector
- Initial experience in inside sales
- 3+ years of relevant (comparable working experience)
- Good knowledge of Microsoft Office products
- Very high service and customer orientation
- Independent, structured, and goal-oriented work style, with quick comprehension
- Strong teamwork, flexibility, commitment, and communication skills
- Professional manners, a likable and friendly demeanor
- Good German language skills in both written and spoken (B2 or better)
- Good English language skills in both written and spoken (B2 or better - used daily).
What We Offer You
- Exciting and diverse tasks in a dynamic and growth-oriented software company
- Flat hierarchies and efficient decision-making processes
- Modern offices and workspaces, working with the latest technologies
- Flexible working hours
- Company events
- Sports activities and a good work-life balance
- Free beverages, fruit, and snacks
- On-site cafeteria with our own chef
- Good transport connections
- Job ticket available / Job bike available
Our Mission
exocad's mission is to make high-quality dental restorations accessible to everyone. At exocad, you will work on products that improve people's quality of life every day. exocad offers a highly interesting work environment within one of the leading software companies in the dental industry. You will be part of a highly qualified team and have the opportunity to actively shape management and development processes—while benefiting from a very attractive compensation package.
Want to join?
If this position excites you and fits your qualifications and professional goals, we look forward to receiving your application.
Please use our online form to apply:
Online application
For questions, please contact us:
exocad GmbH | Christian Agne | Rosa-Parks-Str. 2 | 64295 Darmstadt | E-Mail: recruiting@exocad.com
Download job ad as PDF
* The job title does not mean the male variant, but stands for the gender-neutral designation of the profession. People are welcome regardless of gender, origin, sexual orientation and religion.
