Administrative - Customer Service Representative*

Location: Woburn
Job Type: Full time

Join a team that is transforming smiles, changing lives.

At Align Technology, we believe a great smile can truly transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. Since April 2020 exocad is part of Align Technology. Exocad is founded in 2010 as a spin-off of the world-famous Fraunhofer Institute for Computer Graphics Research and develops CAD software solutions for digital dental technology. International customers includes well-known companies in the dental industry. You can find more information about exocad on exocad.com.

Ready to join us?

About this opportunity 

As an Administrative - Customer Service Representative, you will take care of the general order processing and support of exocad’s Partners and End users. Increase the satisfaction of our customers through your good service and thereby contribute your part to our growth and success in the market in our Woburn MA office.

In this role, you will…

  • Support for incoming calls/emails from customers
  • Process orders/invoicing/shipments
  • Provide information and materials (e.g. installation instructions)
  • Maintain customer and product data in our customer portal and CRM database.
  • Manage material stocks (copy protection dongles, packaging material, etc.)
  • Support the sales team for special sales situations.

In this role, you’ll need… 

  • Excellent teamwork, flexibility and strong communication skills
  • Very high service and customer orientation
  • Experience in Customer Service is required
  • Good knowledge of Microsoft Office products and CRM database
  • Independent, structured, and goal-oriented
  • Professional, sympathetic, and friendly demeanor
  • Able to work at exocad Woburn MA office (no telecommuting)
  • Spanish; French; and/or Korean language is a plus

We offer

  • Stable employment with the market leader within a stable industry.
  • International working environment with a great team spirit.
  • 401K program.
  • Health, Dental and Vision insurance (various options, 80% company paid)
  • Employee Referral programs
  • Paid vacation and Sick and Comp time.
  • Salary range commensurate with experience.

Want to join?

If this position excites you and fits your qualifications and professional goals, we look forward to receiving your application.

Please use our online form to apply:

Online application

For questions, please contact us:

exocad GmbH | Christian Agne | Julius-Reiber-Str. 37 | 64293 Darmstadt  | Tel.: +49 6151 6294-133 | E-Mail: recruiting@exocad.com

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* The job title does not mean the male variant, but stands for the gender-neutral designation of the profession. People are welcome regardless of gender, origin, sexual orientation and religion.